Shipping support

Need help with a shipment?

Open the shipment in the app and copy its shipment reference and tracking number. Provide these to your Shipglobal account representative. Do not include passwords or API credentials.

Labels are created once for each fulfillment group. If a result is uncertain, verify the shipment with Shipglobal before creating another label. Test shipments cannot be retrieved from Shipglobal.

For account assistance, visit Shipglobal customer support.